Cleaner invoice wording and payment terms

Copy-and-paste blocks

• Regular clean line

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  Weekly domestic clean (per visit) — kitchen, bathrooms, floors, dusting and general tidy as per the agreed schedule.

• Deep clean line

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  Deep clean — full property clean including inside cupboards, appliances, skirtings and internal glass.

• Extras line

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  Additional services requested this month — oven deep clean, carpet shampoo and internal window clean as itemised above.

• Payment terms

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  Payment due within 7 days of the invoice date by bank transfer. Invoices are issued on the first working day of each month for the month just completed.

• Cancellation wording

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  Cancellations with less than 24 hours' notice are charged at 50% of the visit rate, as the slot cannot usually be refilled.

Getting the terms to stick

Office and letting-agent work runs to 30 days. Domestic customers should be on 7 days or paying on the day — the amounts are small and go stale quickly.

If you don't state a payment period, the statutory default of 30 days applies — and you can charge statutory interest plus a fixed recovery cost on a commercial debt once it is late. Putting your terms on every invoice is what makes them enforceable without argument.

Common questions

How should a cleaner invoice for a month of visits?

One invoice at month end showing the number of visits and the rate per visit, with any one-off extras listed underneath. It is far easier to check than four separate invoices.

Should cleaning materials be on the invoice?

Only if you supply them and that was agreed. If you do charge, list them as a single materials line rather than pricing individual bottles.

Can I charge for a cancelled clean?

Yes, if you told the customer the cancellation terms before you started. Put the notice period and the charge on every invoice so it is never a surprise.